Member – Customer Success
Role & Responsibilities
As a Customer Success member, you will play a pivotal role ensuring the success and satisfaction of our clients, particularly those leveraging the Applicann platform. You will be responsible for managing customer relationships post-sales, guiding them through implementation, and driving value realization.
Description
Requirement
Advantage
Description
- Serve as the primary point of contact for clients, managing relationships and ensuring customer satisfaction.
- Conduct product demonstrations, collaborating with both business and Consulting teams to showcase the value of our APIs.
- Demonstrate a proactive approach in responding to client needs and resolving issues.
- Collaborate with clients to understand and address their unique challenges, offering insights based on successful use-cases.
- Act as a bridge between Accounts Receivables, Finance, and Customers, ensuring a smooth and transparent financial interaction.
- Escalate and communicate client pain points to relevant internal teams for resolution.
Requirement
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1-3 years of experience in Software/Technical Account Management or Customer Success, preferably in a recruitment environment.
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Any prior experience in the recruitment / HR tech /Consulting industry is a strong plus.
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Excellent listening and sales skills with a focus on relationship-building.
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Proactive attitude, ability to manage multiple tasks, and thrive in high-stakes situations.
Advantage
- Work with companies around the globe to solve their talent needs.
- Full-time remote opportunity
- Competitive salary.